In order to make your experience on this page convenient, we have gathered some answers to the most asked questions. If you can't find what you're looking for please contact us (firstname.lastname@example.org) and we'll get in touch with you.
HOW DO I PLACE AN ORDER?
Browse our products and place items into your cart. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.
WHAT HAPPENS ONCE I HAVE PLACED MY ORDER?
Once your order is completed and your payment has been received by us, the onfirmation email will be sent to you.
HOW TO RECEIVE MY ORDER?
Most products are made to order and will be delivered within 2-10 working days. At the moment, it is only possible to order a parcel by Itella Smartpost and the location of the parcel machine will be determined by the address you have entered.
It is also possible to pick up the order from our Pärnu studio. You will receive an email once your order is ready to be picked up.
HOW DO I USE A DISCOUNT CODE?
The discount code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be recalculated and you will clearly see how much was deducted. If it's automatic discount then the total amount of your order will be recalculated and detucted automatically.
WHAT PAYMENT METHODS CAN I USE?
We use Visa and MasterCard. Payments can also be made securely through Apple Pay. All prices are in Euros and include 20% VAT. We reserve the right to change prices.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
We do our best to get orders out quickly, but as a small company, we do not carry a large amount of stock items. Orders are made and packed within 2-10 working days, plus shipping time. Holidays might affect this time. Orders are shipped out via Itella Smartpost. This shipping method typically takes -5 working days in Estonia.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
Contact us and let us know your order number or the product you are planning to order and the date you need the order by and we will do our best to accommodate you!
WHERE DO YOU SHIP?
Right now we ship only in Estonia, but if you wish to order worldwide, let us know and we can arrange something!
WHAT IS YOUR EXCHANGE & REFUND POLICY?
If you are unhappy with the item you ordered or you ordered the wrong size, we are happy to exchange or refund the item within 14 days of your delivery. Simply ship the item back to us with a note about the return or exchange and we will refund or exchange the item!
Please send your product back to us at Pärnu Maxima XXX parcel machine via Itella, DPD or Omniva. Phone: +3725331004. Name: T Disain OÜ
NB! Customers are responsible to pay for return postage.
HOW TO CHOOSE THE RIGHT T-SHIRT / SWEATHSIRT SIZE?
To find the right size, we recommend reading the size guide under the product to compare it to a similar item you own. As the tshirts and sweatshirts are unisex and a bit oversized, we recommend to size down to get a more fitted look.
HOW TO TAKE CARE OF YOUR T-SHIRTS / SWEATSHIRT?
Love your garment and it will love you back. Being gentle is easy and better for the planet, it also protects the print and helps maintain shape and colour for longer.
❤ Wash garment inside out
❤ Only wash your garment on a cold cycle (30°C)
❤ Do not tumble dry (it’s the worst!)
❤ Iron your garment inside out
Please follow these instructions carefully to avoid fading and cracking of the print and shrinking the garment may occur if you wash or dry it on a high setting.
There might be slight pretreatment stains around the print, but there's 98% that these stains will fade after the first washes.
Our products are for sale in the following design stores in Estonia:
❤ GETTER TIIVITS STUDIO / POP-UP (Lao 12-3, Pärnu)
❤ SILUETT EESTI MOE POOD (Rüütli 28, Pärnu)
❤ LINDA MAE CONCEPT STORE (Suur-Jõe 63, Pärnu)
❤ KRUNNIPEA DESIGN SHOP (Solarise keskus, Tallinn)
❤ OMA ASI DESIGN SHOP (Viru tänav 21, Tallinn)
❤ LASTE MAA&ILM DESIGN SHOP (Kastani 42, Tartu)
❤ PALLOPSONI DESIGN SHOP (Kauba 1, Kuressaare)
CAN I BUY A GIFT CARD?
Yes! When buying through our online store, the Gift Card will appear virtually in the recipient's e-mail. You can also purchase a physical Gift Card by writing to us at email@example.com.