FAQ - Frequently Asked Questions

Here I have gathered some of the most common questions to save you some time. If you still cannot find what you were looking for, send me an e-mail, I am happy to help!
What T-shirt/sweatshirt size should I order? I recommend that you use see the size guides (under the product) to compare measurements against a similar item you own to find the suitable size.
How do I place an order? Browse our products and place items into your cart. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.
I cannot choose a pickup station. You can Itella Smartpost pickup station, but the location of the pickup station is automatically stated by your added address. If you want to appoint an exact pickup station, please write it down on the "notes" section before purchase or contact us immediately after the order is placed!
What happens once I have placed my order? Once your order is completed and your payment has been received by us, the confirmation email will be sent to you. All products are made to order in Estonia and will be delivered within 4-14 working days.
What payment methods can I use? We accept Visa and MasterCard. We also accept secure payments via Apple Pay.
How do I use a discount code? The discount code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted.
Where are you located? My cozy little studio is located in Pärnu, Estonia. 
When will I receive my package? All products are made to order in Estonia and will be delivered within 4-14 working days. Holidays might affect this time. If it takes longer, please contact us and we’ll have a look at what might have happened.
Do you accept returns? We accept returns on any defective products (with the exceptions of damages incurred during transit). Please read our Return policy page for more information.
If you have any further questions, please contact getter@tiivits.com.